We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is very beautiful....Merkmak you are the best. I like your products.
Mu husband loved them. Great price and the shoes look really nice.
All OK, am satisfied
Nicely and on time thanks
The product received is accurate
The shoes with fur are smaller. I ordered size 13,5 with fur and 13,5 without fur. Fur ones are smaller.
Unfortunately the product did not arrive by inefficiency of the drivers delivery, but very attentive and know what ago
Picture exactly the same as the quality is good
The shoues are nice, this is my second order. This time the right shoue is slightly smaller than the left, so it somewhat uncomfortable.
Excellent quality and very comfortable.
Thank you very much קבלתי what שרצתי.
Shipping 2 weeks before Moscow, quickly! Attention!! The grid is not entirely consistent. 9,5 ordered that dimensional grid fits foot length 26,5 cm, and in fact more. The shoes is 43 size, but they actually somewhere about 42 size!!! Specify the size of the prodovtsa!! Consistent with the photo and description.
Very beautiful shoes thanks
Perfect, very comfortable.
Very quick shipment and delivery!! Responsible store and quick answer for client`s request. I receive well and it`s all good. Excellent seller. I hope that deal with this seller again. Thank you very much.
looks really good.
Very Speedy-come to S. Korea only 15days. But The Brown color so brightly. Material for perfect look wholesale synthetic rea. ㅎㅎ brown color is too bright yet in the declared long little gray if four. Foot ball wide with identity cards wholesale translation if you wont get up comfortable the house. This construction nicer. ㅎㅎ.